Storage Kings is a DBA of J Rae Realty Company LLC. This policy explains what Storage Kings collects when you rent a unit, visit this site or contact us, what we do with it, and what choices you have. Storage Kings operates self storage facilities in Altoona, Cresson and Williamsburg, Pennsylvania.
What we collect
- Your name, postal address, email address and telephone number.
- Details of the unit you rent, your gate code and your access history at the gate.
- Payment information. Card and bank details are handled by our payment processor and are not stored on our own systems.
- Messages you send us by phone, text or email, and our replies.
- Basic technical information when you use this site, such as pages viewed and the type of device used.
How we use it
- To set up and manage your rental, including gate access.
- To take payment, issue invoices and chase overdue balances.
- To contact you about your unit, your account or your payments.
- To answer questions you send us.
- To meet our obligations under Pennsylvania law, including self storage lien law.
Text messages and mobile information
If you explicitly opt in to Storage Kings account and customer-care texts, we may send payment reminders, payment confirmations, gate or access notices, and replies to your questions. Providing a phone number alone does not enroll you. Message frequency varies. Message and data rates may apply.
You can stop messages at any time by replying STOP. For help, replyHELP or call us on (814) 924-7876. Opting out of texts does not affect your rental or your access to your unit.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We record your messaging preference with your submitted phone number, the form submission time, the opt-in source and the version of the consent wording. These records help us honor your choices. You can choose texts using the optional checkbox on ourcontact form. The SMS termsdescribe the program. Text consent is not required to submit an inquiry or rent a unit.
Marketing texts require a separate, optional consent choice. If you choose them on the contact or Bellwood waiting-list form, Storage Kings may text you storage offers, unit availability, opening updates and sales follow-up. Message frequency varies. Message and data rates may apply. Marketing and account-text consent records are kept separately. We do not infer marketing consent from a rental, an inquiry, an existing phone number or account-text enrollment.
Website chat
Our website chat is an automated storage assistant. Storage Kings staff can review conversations and join to help. If you enable AI answers, your chat messages and relevant published business information are sent to OpenAI to generate replies. AI can make mistakes. You can turn AI off and continue with the basic helper or request a person. Please do not put payment information, passwords or access codes in chat.
We save chat transcripts and any optional follow-up details in our private service for up to 30 days, with expired records removed by a daily cleanup. Follow-up form fields are not sent to the AI provider. A random browser session identifier lets you reopen your conversation in the same tab. Technical request limits help prevent misuse. Providing a phone number in chat does not enroll you in text messages; text consent requires the separate choices described above.
Who we share information with
We do not sell your information. We share it only where we have to in order to run the business:
- Our payment processor, to take and record payments.
- Our storage management and communications providers, who operate our systems on our behalf and may only use your information to provide that service to us.
- Professional advisers, insurers, or law enforcement and courts where we are required to by law.
How long we keep it
We keep rental and payment records for as long as you rent from us and afterwards for as long as we need to for tax, accounting and legal reasons, including any period required under Pennsylvania self storage lien law. After that we delete them or make them anonymous.
Your choices
- Ask us what information we hold about you, and ask us to correct it if it is wrong.
- Ask us to delete information we no longer need to keep.
- Stop text messages by replying STOP.
- Unsubscribe from any marketing email using the link in it.
To do any of these, call (814) 924-7876 or email office@storagekings.net.
Security
We take reasonable steps to protect the information we hold, including limiting who can see it. No system is perfectly secure, and we cannot guarantee that information sent over the internet is completely safe.
Children
This site and our services are meant for adults. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will post the new version here and update the date at the top.
Contact us
Storage Kings
1648 E. Pleasant Valley Blvd, Altoona, PA 16602
(814) 924-7876
office@storagekings.net